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Troubleshooting information for uninstalling FileDirector Component Service
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RocknRollTim Offline
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Information Troubleshooting information for uninstalling FileDirector Component Service
Hi there,

As some of you may have stumbled across this problem whilst uninstalling FileDirector Component Service I thought I would share this with you just in case you and other users stumble across this problem too. The troubleshooting information in this thread is for users who have Windows 7 machines and are trying to uninstall FileDirector Component Service as part of the troubleshooting purposes for FileDirector WinClient but the FileDirector Component Service gets left behind in Services in which it can't be uninstalled even after when the service has been stopped plus the FileDirector Component Service folder can't be deleted within the Spielberg Solutions GmBH folder of the Program Files folder and get an "Access Denied" message, the StopService.bat doesn't work in Windows 7 even as system admin whereas in Windows XP this would initiate and remove the service from Services and allowing the system admin to delete the FileDirector Component Service folder within the Spielberg Solutions GmBH folder of the Program Files folder. Below are instructions on how to fix this problem.

Once you have uninstalled FileDirector Component Service in Programs and Features, open a command prompt and enter the following:

32-bit OS

net stop "FileDirector Component Service"
"C:\Program Files\Spielberg Solutions GmbH\FileDirector Component Service\FileDirector Component Service.exe" -uninstall /q

64-bit OS

net stop "FileDirector Component Service"
"C:\Program Files (x86)\Spielberg Solutions GmbH\FileDirector Component Service\FileDirector Component Service.exe" -uninstall /q

2 messages should come up when both processes have completed properly "The FileDirector Component Service service is stopping." and "The FileDirector Component Service service was stopped successfully."

Close Command Prompt and now navigate to one of the locations where the FileDirector Component Service folder.

32-bit OS

C:\Program Files\Spielberg Solutions GmbH\

64-bit OS

C:\Program Files (x86)\Spielberg Solutions GmbH\

Delete the FileDirector Component Service folder within one of the above locations depending on the OS. If you still get the "Access Denied" message, reboot the computer and navigate to the same location in order to delete the FileDirector Component Service folder, this time you should be able to delete it.

Notes: These instructions really apply if you elevate the .msi for FileDirector Component Service using a UNC path as a system admin under a standard user and encounter the following message "The advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic.", this information is mentioned in [url= http://www.spielbergsolutions.com/forum/...leshooting information for installing FileDirector Component Service[/url]. Also if when navigating through Windows Explorer is slow either reboot the computer or reboot the Explorer process in Task Manager.

Alternatively you could use sc delete "FileDirector Component Service.exe" to delete the service instead of "C:\Program Files\Spielberg Solutions GmbH\FileDirector Component Service\FileDirector Component Service.exe" -uninstall /q or "C:\Program Files (x86)\Spielberg Solutions GmbH\FileDirector Component Service\FileDirector Component Service.exe" -uninstall /q but this only deletes it from Services and not from the folder as well so it is important to discourage admin users from using sc delete "FileDirector Component Service.exe" to delete the service.

Please feel free to post any information you feel is necessary relating to the issues I have mentioned in any of the threads on the forum and feel free to ask any questions.

Regards,

RocknRollTim
(This post was last modified: 09-06-2014 07:35 PM by RocknRollTim.)
09-06-2014 07:30 PM
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